General Terms and Conditions

These Terms and Conditions explain the rules that govern use of Primaplay’s online casino and sportsbook services in Canada. They set out the relationship between our platform and users, including account responsibilities, eligibility, payments, promotions and dispute procedures. By creating or using an account you agree to follow these terms and any policies we publish on the site.

Account responsibilities

When you open an account with us you are responsible for keeping your login details secure and for all activity that occurs under your account. Only one account is permitted per person, household and payment method unless we have agreed otherwise in writing. You must provide accurate and up-to-date information and notify us of any changes.

Verification and security

We may require identity and address verification at account opening or before any withdrawal. Verification can include government-issued photo ID, proof of address and payment method checks. We may suspend withdrawals or restrict account access until verification is complete. We use standard encryption to protect account and payment data, but you must keep your credentials confidential.

Eligibility requirements

To register you must meet local legal age and jurisdictional requirements. By using our services you confirm you are of legal age to gamble in your province or territory and that online gambling is permitted where you are located. We reserve the right to restrict or close accounts from locations where our services are not authorised.

Acceptable platform use

Users must not use the platform for unlawful activity, money laundering, collusion or fraud. Attempting to manipulate games, use automated tools, create multiple accounts to exploit promotions or otherwise abuse system rules may lead to forfeiture of funds and account closure. You must comply with any reasonable requests from our security or compliance team.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms which are posted with each offer. Common conditions include minimum deposit requirements, wagering requirements and game restrictions. We may limit participation in promotions to one per person or household and apply maximum bet rules while a bonus is active. Abuse of promotions may result in bonus cancellation and account action.

Deposits and withdrawals

Deposits must be made from payment methods registered to the account holder. Withdrawals are subject to verification and may be processed after we complete required checks. We reserve the right to apply minimum and maximum withdrawal limits, and to refuse or delay transactions where required for compliance, fraud prevention or dispute resolution. Transaction fees imposed by third parties are the responsibility of the user unless stated otherwise.

Dispute resolution

If you have a dispute with us, contact customer support so we can review the matter. We aim to resolve most issues through our internal complaints process. If a resolution cannot be reached, further options may include mediation or referral to an appropriate authority depending on jurisdiction, though availability will vary by location.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site and where practical we will notify registered users. Continued use of your account after changes are posted constitutes acceptance of the revised terms. If you do not accept an update you should stop using the service and close your account.