Responsible Gambling

At Primaplay we take responsible gambling seriously. We want you to enjoy your time with us while staying in control. This page explains the tools and steps we provide to protect players, how you can set limits on activity, and where to find further help if gambling stops being fun or starts to affect your life.

Player protection principles

We follow practical rules to keep play safe and transparent. We verify age and identity, encourage healthy bankroll management, and monitor account activity for signs of risky behaviour. Our support team is available to help if you need to pause or close your account.

Activity-control tools

Players can access a set of self-service controls from their account area. These tools are designed to give you fast, clear options to limit or pause play without contacting support, although our team can assist if needed.

Deposit limits

You can set daily, weekly and monthly deposit limits. Limits are applied immediately and help prevent overspending. If you need to reduce a limit it will take effect straight away; increases may require a cooling-off period for security.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. Setting a conservative loss limit can protect your balance and reduce risk of chasing losses. These limits are adjustable through the account settings.

Time limits and session reminders

Set session length limits or enable regular reminders to take a break. Session reminders prompt you after a set time so you can decide whether to continue or take a pause. Account breaks are available for short-term time-outs.

Self-exclusion

If you need to stop playing for a longer period you can request self-exclusion. Self-exclusion blocks access to your account for the chosen timeframe and stops promotional messages. For longer exclusions or account closure, contact our support team and we will process your request promptly.

Recognizing signs of problematic behaviour

Watch for signs such as betting more than planned, borrowing money to play, chasing losses, neglecting work or family, or feeling anxious about gaming. If you notice these changes in yourself or someone close to you, take action early.

Tips for staying in control

Set a strict deposit budget, use session reminders, avoid chasing losses, treat gambling as entertainment rather than income, and make use of time-outs when you feel uncertain. Keep account and payment details secure and review your activity regularly.

Professional help and support organisations

If you need more help, reach out to organisations such as Gamblers Anonymous, Gambling Therapy, or your provincial problem gambling services (for example, ConnexOntario or the British Columbia Problem Gambling Help Line). These services offer confidential support, counselling and local referrals.

If you want help from us, contact support through your account or at [email protected] and our team will guide you through available options.