User Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you register, play or otherwise interact with Primaplay in Canada. We respect your privacy and set out below the types of data we collect, how we use it, who we share it with and the choices available to you regarding your information.
Types of data we collect
We collect information that is necessary to operate your account and provide our services. This includes personal data, technical data and transactional records.
Personal data
Personal data may include your name, date of birth, address, email, phone number and government ID when required for verification. We also collect payment details when you make deposits or withdrawals and any information you provide when contacting support.
Technical data
Technical data includes IP address, device identifiers, browser and operating system details, location data (where permitted) and usage data that helps us maintain and secure the site and improve performance.
Transactional data
Transactional data covers account activity such as deposits, withdrawals, wagers, game history and bonus usage. We retain transaction records to support account management, dispute resolution and regulatory compliance.
How we use your information
We use information to operate and secure your account, process payments, verify identity and age, prevent fraud, comply with legal obligations and respond to support requests. With your consent, we may also send promotional messages and tailor offers. You can withdraw marketing consent at any time.
Data protection practices
We protect personal information using technical and organisational measures such as encryption, secure servers, access controls and regular security reviews. Access to personal data is limited to employees and service providers who need it to perform their duties. While we use reasonable safeguards, no system is entirely risk-free.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, performance monitoring, analytics and optional marketing. Essential cookies are required to operate core features. You can manage cookie preferences through your browser settings or the site cookie banner. Disabling certain cookies may affect site functionality.
User rights
Canadian users have rights to access, correct and, in certain circumstances, request deletion or restriction of their personal data. You may also request portability of your data where applicable, object to processing and withdraw consent for marketing communications.
Access, correction and deletion of data
To exercise your rights, contact us at [email protected]. We will verify your identity before processing requests. In some cases we may retain information as required by law or to resolve disputes, and we may refuse requests that are manifestly unfounded or excessive.
Information sharing and third parties
We share information with payment processors, identity verification services, fraud prevention partners, analytics providers and other service vendors under strict contractual terms. We may also disclose information if required by law or to protect the security of our platform.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to you by email or via your account. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact us
If you have questions or wish to make a privacy request, please contact [email protected]. We will respond to enquiries in a timely manner and provide assistance with your privacy choices.